NHTSA Complaint #11376292 — 2020 TESLA MODEL 3

FROM THE MOMENT I DROVE MY BRAND NEW TESLA OFF THE LOT - THE SCREEN - THE ONLY WAY TO CONTROL ANYTHING ABOUT THE VEHICLE - WOULD FREEZE; BLACK OUT; AND TAKE SEVERAL MINUTES TO RESET ITSELF. WHILE IN THIS COMPLETELY INOPERATIVE STATE: THE AUDIO SYSTEM WOULD EMIT A HIGH PITCH NOISE; ANY ABILITY TO TELL SPEED; TURNING SIGNAL STATUS; ANYTHING WAS COMPLETELY IMPAIRED; THE CLIMATE CONTROL BLASTS ON HIGH FAN A TORRENT OF COLD AIR. AT 2000 MILES; THIS HAS HAPPENED SEVERAL HUNDRED TIMES - ON AVERAGE ONCE EVERY 10 MILES DRIVEN; THOUGH SOMETIMES TWICE WITHIN A FEW MOMENTS (BOOTS UP ONLY TO RESET AGAIN) AND SOMETIMES IT CAN GO AS FAR AS 30 MINUTES WITHOUT FREEZE; BLACK; RESET. THIS IS EASILY THE MOST EXPENSIVE CAR I'VE EVER PURCHASED; AND HAD NEARLY 0 MILES UPON PICKUP - IT IS EASILY THE MOST FRUSTRATING EXPERIENCE I'VE HAD WITH A CAR. TO NOT BE IN CONTROL OR HAVE ANY VISIBILITY TO THE MACHINE DRIVING AT HIGHWAY SPEEDS WHEN EVERYTHING GOES COMPLETELY BLACK AND THE COMPUTER TAKES MINUTES TO RESET. THE REPAIR FACILITY HAS ESTIMATED $2400 WHICH THEY'RE ATTEMPTING TO CHARGE ME.