NHTSA Complaint #11375277 — 2013 CHEVROLET CRUZE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11375277 |
| Vehicle | 2013 CHEVROLET CRUZE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 110,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MS |
Consumer Description
JUNE 2020 - CAR BEGAN POPPING UP WITH THE ALERT "A/C OFF DUE TO HIGH ENGINE TEMP" - UPON CHECKING THE CAR HAD COOLANT SO REPLACED THE THERMOSTAT. JULY 2020 THE ISSUE KEPT OCCURRING AND I BEGAN HAVING TO PUT COOLANT IN THE VEHICLE EVERY FEW DAYS. TOOK TO ANOTHER SHOP WHO SAID IT WAS LEAKING FROM A HOSE - REPLACED HOSES. AUG 2020 - ISSUE CONTINUED AND THEN STOPPED HOLDING WATER ALL TOGETHER - HAD TO REPLACE WATER PUMP, REZ, THERMOSTAT, AND VARIOUS BELTS/HOSES - DROVE THE CAR FOR THREE DAYS WHEN THE MESSAGE POPPED UP AGAIN. TOOK IT BACK TO THE SHOP AND WAS TOLD THAT (DESPITE IT BEING 1 OWNER CAR) "SOMEONE" HAD PUT STOP LEAK IN IT AND IT MADE THE THERMOSTAT STICK. THEY FLUSHED THE ENGINE AND REPLACED THE THERMOSTAT AGAIN AND THE CAR DROVE FOR 1 WEEK BEFORE THE ISSUE KEPT OCCURRING. THIS TIME IT STARTED HAVING TROUBLE CRANKING AND CAUSED A BLOWN HEAD GASKET. SO NOW AFTER 8 MONTHS AND $3,500 I HAVE REPLACED EVERYTHING THAT COULD POSSIBLY MAKE IT OVERHEAT/HAVE A COOLANT ISSUE AND HAD THE ENTIRE ENGINE REBUILT - HOPEFULLY THIS TIME IT FIXES THE ISSUE. THIS IS A KNOWN ISSUE AND NEEDS TO BE ADDRESSED.
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