NHTSA Complaint #11375090 — 2020 BUICK ENCORE GX

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE HIS DAUGHTER WAS AT A STAND STILL AT A TRAFFIC LIGHT, WHEN SHE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING HER TO SHOOT FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD FRACTURE WHEN SHE WAS IMPACTED AND HIT THE STEERING WHEEL. THE DRIVER DID SEEK MEDICAL ATTENTION AT A NEAR HOSPITAL. THE CONTACT STATED THE FRONT VEHICLE'S DRIVER DID SEEK MEDICAL ATTENTION FOR UNKNOWN INJURIES. A POLICE REPORT WAS REPORT. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT CALLED LOCAL DEALER CARLISLE CHEVROLET BUICK GMC CADILLAC (1701 US-287 BYP, WAXAHACHIE, TX 75165; (972) 938-8000) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.