NHTSA Complaint #11375089 — 2016 TESLA MODEL X

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11375089
Vehicle	2016 TESLA MODEL X
Component	UNKNOWN OR OTHER
Date of Incident	November 16, 2020
Date Filed	November 17, 2020
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE MCU (MAIN GRAPHICAL DISPLAY) WILL LOSE ALL SOUND (LOSS OF WARNING SOUNDS, BLINKER SOUNDS, LOSS OF RADIO), FREEZE (REQUIRING A MANUAL RESET/REBOOT, OR TAKE A LONG TIME TO BOOT BEFORE THE CAR WILL START. THIS HAPPENS FREQUENTLY (MANY TIMES A MONTH FOR THE LAST 6-9 MONTHS). IT HAS BEEN SOMEWHAT LESS OFTEN AFTER A RECENT SOFTWARE UP FROM TESLA. ONE SHOULD NOT HAVE TO REBOOT THEIR MAIN DISPLAY TO RETURN FUNCTIONALITY WHILE DRIVING (DRIVER DISTRACTION POTENTIAL).

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