NHTSA Complaint #11374901 — 2013 DODGE DURANGO

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT DEALER (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS NOTIFIED OF AN INTERIM REPAIR FOR VEHICLES THAT HAD DIFFICULTY IN STARTING. THE CONTACT CONFIRMED THAT THE VEHICLE FAILED TO START IMMEDIATELY WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO FIND THE CAUSE FOR THE FAILURE. THE MECHANIC REPLACED THE THERMOSTAT, THERMOSTAT HOUSING, WATER PUMP, AND HEAD GASKET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,734. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.