NHTSA Complaint #11374585 — 2019 INFINITI QX50

TL* THE CONTACT OWNS A 2019 INFINITI QX50. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THERE WAS A LOUD, ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. SOON AFTER THE POPPING SOUND WAS HEARD, A BRIGHT FLASHED FROM THE INSTRUMENT PANEL. THE INSTRUMENT PANEL WENT BLANK HAD GONE BLANK WITH A BLUE STREAK ACROSS THE SCREEN. THE CONTACT STATED THAT THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THERE WAS ALSO AN ABNORMAL ODOR INSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED TO OPEN THE SUN ROOF HOWEVER, THE SUN ROOF FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS DRIVEN TO CLEAR LAKE INFINITI (14705 GULF FWY, HOUSTON, TX 77034) WHERE AFTER TWO WEEKS, THE MECHANIC WAS STILL UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A BUY BACK WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. THE VIN WAS NOT AVAILABLE.