NHTSA Complaint #11374406 — 2018 CHRYSLER PACIFICA

MY 2018 CHRYSLER PACIFICA CONTINUES TO STALL WHILE THE CAR IS IN MOTION ON THE STREET. THE LAST TWO OCCURRENCES HAPPENED WHEN THE CAR WAS MOVING AT 25MPH OR HIGHER WITH MY FOOT ON THE GAS PEDAL. THIS PROBLEM OCCURRED PRIOR TO THE FCA V53 RECALL BEING ISSUED, AND HAS PERSISTED EVEN AFTER TAKING THE CAR IN TO BE FIXED UNDER THE RECALL. IT SEEMS TO HAPPEN MOST OFTEN IN THE FIRST 15 MINUTES OF OPERATING THE CAR, AND ESPECIALLY IF I HAVE GONE ABOVE 30 MILES AN HOUR AND THEN DECELERATE (LIKE APPROACHING A LIGHT). THE CAR WILL LURCH, SHUT OFF, ALL THE INDICATOR LIGHTS WILL COME ON, AND THEN 'START/STOP REQUIRED' WILL APPEAR ON THE DASHBOARD. THE CAR ALWAYS SHUTS OFF WHILE IN THE "DRIVE" POSITION. SOMETIMES I AM ABLE TO REMEDY THE STALLING QUICKLY, AND SOMETIMES IT TAKES MORE THAN THREE TRIES. ONE OR MORE FUNCTIONS OF THE VEHICLE IS ALWAYS "UNAVAILABLE" AFTER THIS OCCURS. THE SUDDEN STOPPING HAS ALWAYS BEEN TERRIFYING AND UNEXPECTED. ON THE LAST TWO OCCASIONS (WITHIN A WEEK OF ONE ANOTHER), I HAVE COME VERY CLOSE TO BEING REAR-ENDED WITH THREE BABIES IN THE BACK SEAT OF MY CAR. I HAVE TRIED REACHING OUT TO CHRYSLER CUSTOMER SERVICE TO NO AVAIL. THE REPS HAVE STATED THAT I MUST RETURN THE CAR TO THE DEALERSHIP WHERE THE V53 RECALL WAS PERFORMED BUT THAT DEALERSHIP HAS GONE OUT OF BUSINESS AND I AM LEFT WITHOUT A REMEDY. I AM ALSO CONCERNED THAT CHRYSLER IS WELL AWARE OF THIS PROBLEM PERSISTING EVEN AFTER THE RECALL AND HAS NOT REMEDIED THE SITUATION. I AM TERRIFIED THAT A VERY BAD ACCIDENT WILL OCCUR DUE TO THIS PROBLEM THAT CHRYSLER CONTINUES TO IGNORE.