NHTSA Complaint #11374397 — 2017 FORD EXPLORER SEATS

Complaint Details

ODI Number	11374397
Vehicle	2017 FORD EXPLORER
Component	SEATS
Date of Incident	October 3, 2020
Date Filed	November 12, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I NOTICED A STRANGE NOISE WHEN I MADE TURNS AND IT FELT AS IF MY DRIVER SEAT MADE A SLIGHT MOVEMENT. WHEN THE DEALERSHIP FINALLY LOOKED AT IT THOROUGHLY AFTER 3 TIMES THEY DETERMINED THE BAR UNDER MY SEAT THAT BASICALLY HOLDS MY SEAT IN PLACE WAS BROKE COMPLETELY IN HALF. NO EXPLANATION. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS LESS THAN 50,000 MI ON IT. THEY STATED THEY HAVE NEVER SEEN ANYTHING LIKE IT CHARGED ME THE DEDUCTIBLE AND FIXED IT MY CONCERN IS THAT IT WAS A MANUFACTURING PROBLEM AND IF IT HADN'T NOTICED IT AND HAD AN ACCIDENT I FELT LIKE MY SEAT WOULD HAVE DETACHED. IT WAS A LITTLE SCARY AND DISCONCERTING.

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