NHTSA Complaint #11374249 — 2008 FORD ESCAPE

TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT HIS DAUGHTER WAS DRIVING 30 MPH, WHEN THE STEERING WHEEL CEASED WITHOUT WARNING. THE DRIVER COASTED THE VEHICLE TO THE SHOULDER, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO RESUME NORMAL OPERATION. THE DRIVER DROVE THE VEHICLE TP HER RESIDENCE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA 23060, (804) 273-9700) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PRIOR TO PURCHASE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.