NHTSA Complaint #11374215 — 2020 FORD F-350

THE SAME PROBLEM AS THE RECALL IS 20S33. TORGUE CONVERTER DAMPER FRACTURE. THE TRUCK WAS SOLD WITH TECHNICAL PROBLEMS OF THE BACKUP CAMERA, THAT TOTALLY DOESN’T WORK TILL NOW. THE BIGGEST PROBLEMS STARTS ON 07 TH OF OCTOBER 2020, WHEN I NOTICED A HUGE NOISE IN THE CAR ACCORDING TO THE TRANSMISSION SYSTEM. ON THE 08 TH OF OCTOBER 2020, I HAVE BEEN TO DEALERSHIP LOCATED AT 8445 45 TH ST LYONS, IL, 60534, AND I LEFT THE CAR AT THEIR SERVICE CENTER TO DIAGNOSE THE TECHNICAL PROBLEM AND FOR SURE TO SOLVE IT. DURING ONE WEEK THEY CAN’T DIAGNOSE THE PROBLEM. AFTER THAT, THEY CALLED ME, AND SAID THAT THE PROBLEM WAS DIAGNOSED BUT UNFORTUNATELY THEY DIDN’T HAVE THE NECESSARY SPARE PARTS, BECAUSE THE FORD MOTOR COMPANY DOESN’T PRODUCE MORE THIS KIND OF SPARE PARTS. BUT HOW IT’S POSSIBLE TO SELL THE CARS WITHOUT NECESSARIES SPARE PARTS, WHAT HAVE TO DO THE CONSUMER IF THE CAR IS A NEW ONE AND IT BRAKES? THEY DIDN’T REPAIR THE TRUCK IN 30 DAYS; I CALLED THE FORD CUSTOMER SERVICE, BUT THE MS AT THE PHONE TOLD ME THAT THEY CAN’T SOLVE SUCH KIND OF PROBLEMS, AND I HAVE TO FIND ANOTHER DEALERSHIP WHO CAN REPAIRS THE TRUCK. ACCORDING TO THE LAW THEY HAVE TO REPAIR THE CAR IN 30 DAYS, AND THEY DIDN’T, THE CAR IT’S WORSE THEN IT WAS BEFORE. AND NOW I DON’T KNOW WHAT TO DO, WHY THE CAR NEW WARRANTY DOESN’T WORK, THE ADDITIONAL PREMIUM CARE WARRANTY DOESN’T WORK. AND I HAVE TO SAY THAT THE TRUCK IS A NEW ONE, WITH 58 000 MILES. I PAID A LOT OF MONEY FOR THIS CAR, AND NOW I’M IN THE SITUATION THAT I HAVE TO PAY THE CREDIT RATE AND I HAVE NO POSSIBILITY TO DO IT, BECAUSE THE TRUCK IS BROKEN AND I CAN’T WORK. NOW I DROVE THE TRUCK TO ANOTHER SERVICE (NOT FORD) WHERE I WAS TOLD THE COST OF THE REPAIR WOULD COST $7.000. THEY SAID THAT I CANNOT DRIVE THE TRUCK NOW BECAUSE IT IS DANGEROUS.