NHTSA Complaint #11374083 — 2020 JEEP GLADIATOR

TOOK MY TRUCK IN TO THE DEALER FOR EXTREMELY LOOS FEELING STEERING, IT TAKES NEARLY 2 INCHES OF STEERING INPUT TO EFFECT A CHANGE IN STEERING, AND IT WANDERING IN THE LANE AS I DRIVE IT. THE TRUCK ACTUALLY HAS DONE THIS SINCE I BOUGHT IT IN APRIL 2020. THERE IS A TSB OUT TO REPAIR THIS ISSUE. I TOOK TO THE DEALER AUG 31 2020, AND ALL THEY DID AT THE TIME WAS TO UPDATE THE SOFTWARE ON THE JEEP, AND TOLD ME TO COME BACK IF ISSUE STILL PERSISTS. I TOOK IT BACK IN SEPT FOR THE SAME, AND THEY CLAIMED PARTS WERE ORDERED. WE ARE NOW INTO NOVEMBER WITH NO END IN SIGHT. I TOOK A CAMPING TRIP WITH MY FAMILY TWO WEEKS AGO, I CAME OUT FROM BEHIND GUARD RAILS ON THE INTERSTATE INTO THE WIND, AND WAS BLOWN ALMOST OUT OF MY LANE BEFORE I COULD REGAIN STEERING CONTROL. FCA DOES NOT SEEM TO DEEM THIS AS A SAFETY ISSUE, AND IS LIMITING THE NUMBER OF REPLACEMENT PARTS FOR THE 2020, SO THEY CAN PUSH OUT THEIR 2021 MODEL YEAR VEHICLES. JEEP CUSTOMER SUPPORT SAYS THERE IS NOTHING THAT THEY CAN DO TO GET THE ISSUE TAKEN CARE OF.