NHTSA Complaint #11374073 — 2020 DODGE CHALLENGER

I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------