NHTSA Complaint #11373817 — 2013 FORD ESCAPE

I WENT THRU THE CAR WASH AND TRIED TO PUT MY CAR FROM NEUTRAL TO DRIVE AND THE GEAR JUMPED INTO PARK JAMING THE TRANSMISSION INTO REVERSE. THEN I LOST ALL POWER, I COULDN'T START MY CAR AND BEGAN TO BE REAR ENDED BY ANOTHER CAR WASH CUSTOMER. I HAD TO HABE THE CAR TOWED FOR REPAIRS & RENT A CAR UNTIL REPAIRS WERE COMPLETED. I RESEARCHED AND FOUND THERE ARE RECALLS FROM FORD ON THE TRANSMISSION SHIFTER CABLE. FORD REFUSED TO ACKNOWLEDGE THE RECALL FOR MY VEHICLE. I WAS TOLD TO PAY FOR REPAIRS AND "IF" A RECALL COMES AVAILABLE THEN I WOULD BE COMPENSATED. THANK GOD I WASN'T DRIVING ON THE HIGHWAY AT THE POINT THIS BUSHING BROKE LOOSE! THIS IS A HAZARD FOR MORE THAN A FEW 2013 FORD ESCAPES AND SHOULD HAVE BEEN INCLUDED IN THE LIST OF VIN# FOR THE RECALL. VERY UNSATISFIED FROM THE FORD COMPANY.