NHTSA Complaint #11373792 — 2019 AUDI Q8

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11373792
Vehicle 2019 AUDI Q8
Component ENGINE
Date of Incident
Date Filed
Mileage 8,130 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I'M VERY UPSET WITH NHTSA AND AUDI. I SUBMITTED A COMPLAINT WITH NHTSA ON 10/22/20 AND THE COMPLAINT NUMBER IS 11365744. AGAIN AS STATED IN MY COMPLAINT THIS IS AN ACTUAL SAFETY ISSUE. I THEN TOOK THE VEHICLE INTO THE DEALERSHIP FOR THEM TO LOOK AT THE PROBLEM. WELL IT TURNS OUT THAT THE DEALERSHIP'S SERVICE DEPARTMENT HAS HAD A NUMBER OF COMPLAINTS JUST LIKE MINE. IT ALSO TURNS OUT THAT AUDI HAS A FIX FOR THE PROBLEM. THE FIX IS A SOFTWARE UPDATE 37M6. I'M GLAD THE ISSUE HAS BEEN FIXED ON MY VEHICLE BUT THE REAL ISSUE IS THAT NHTSA AND AUDI ARE AWARE OF THIS FIX BUT BOTH OF THESE ENTITIES ARE NOT REQUIRING THE FIX TO BE MADE VIA A GOV'T ISSUED RECALL. AUDI CALLS THIS FIX A "CAMPAIGN". AUDI IS AVOIDING THE STANDARD PRACTICES OF NHTSA BY REFERRING TO THIS PROBLEM AND FIX AS A CAMPAIGN WHICH IS OUTSIDE OF THE NORMAL TECHNICAL SERVICE BULLETIN AND SAFETY RECALL PROCESS. HAS NO ONE AT NHTSA OR AUDI LEARNED THE LESSONS OF THE GM DEBACLE WITH THE IGNITION SWITCH. THIS COVER UP BY NHTSA/DOT AND AUDI IS A COMPLETE AN UTTER DISGRACE. TO ALLOW AUDI TO OPERATE OUTSIDE OF THE NHTSA SYSTEM IS A COMPLETE FAILURE. NHTSA NEEDS TO MANDATE AUDI ISSUE A SAFETY RECALL ASAP!

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