NHTSA Complaint #11372966 — 2013 JEEP GRAND CHEROKEE FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11372966
Vehicle	2013 JEEP GRAND CHEROKEE
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 2, 2020
Date Filed	November 4, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RECEIVED RECALL NOTICE 12 MONTHS AGO - V62/NHTSA 19V-813, FUEL PUMP RELAY. A ENGINE STALL WHILE DRIVING CAN CAUSE VEHICLE CRASH WITHOUT PRIOR WARNING. VEHICLE HAS BEEN IN SHOP 2 TIMES IN LAST WEEK WITH ISSUES WITH THE ETC (ELECTRONIC THROTTLE CONTROL) CAUSED BY THE FUEL PUMP. FAILURE TO START FROM A COLD AND A WARM START HAS HAPPENED 6 TIMES. FIRST REPAIR COST $553.66 AND TODAY'S REPAIR OF THE FUEL PUMP WHILE COVERED UNDER WARRANTY (SINCE THE FIRST RECALL PART FAILED) DOESN'T HELP FIX THE PROBLEM. SHOULD NOT TAKE 12 MONTHS TO RESOLVE AN ISSUE OF THIS MAGNATUDE. IT IS VERY STRESSFUL DRIVING THIS VEHICLE WITH THE KNOWLEDGE THAT IT IS HAVING ISSUES AND COULD FAIL AND CAUSE A CRASH. HOW SOON WILL THIS RECALL BE RECTIFIED?11

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