NHTSA Complaint #11372928 — 2012 NISSAN ALTIMA

MY DASHBOARD IS STARTING TO MELT. THIS YEAR, IN EARLY MARCH I NOTICED IT WAS VERY STICKY AND REALLY SOFT TO THE TOUCH. MY HAND WOULD DENT IT WITH SLIGHT PRESSURE. A SLIGHT GLARE STARTED TO DEVELOP IN THE WINDSHIELD AND IT WORSENED DURING THE SUMMER. I DO NOT USE ANY CHEMICAL CLEANERS, JUST WIPE MY CAR WITH A DAMP CLOTH, SO I WAS AT A LOSS UNTIL I GOT ONLINE RECENTLY AND FOUND THIS WAS A KNOWN ISSUE WITH ALTIMA MODELS. THE ISSUE WAS NOTICED WHILE PARKED OUTSIDE IN MY DRIVEWAY AND IS WORSE DURING HOT MONTHS, THOUGH IT IS NOW COLDER OUTSIDE AND THERE IS STILL MILD STICKINESS AND GLARE. I EXPECT IT TO WORSEN AGAIN IN THE SPRING/SUMMER TEXAS HEAT. I HAVE JUST RECENTLY CONTACT NISSAN CUSTOMER SERVICE ABOUT THE ISSUE AND THEY DO NOT SOUND LIKE THEY ACKNOWLEDGE THE ISSUE IN THE 2012 MODEL, THOUGH SEVERAL CAR WEBSITES HAVE OTHRE OWNERS NOTING ISSUES BEYOND THE CLASS ACTION SUITE IN FLORIDA OVER THE 2007-2009 ALTIMA MODELS WITH MELTING DASHBOARDS. THE EMAIL FROM NISSAN IS ATTACHED AND I WILL RESPOND WITH THE INFORMATION THEY REQUESTED.