NHTSA Complaint #11372797 — 2016 TOYOTA HIGHLANDER STEERING

Complaint Details

ODI Number	11372797
Vehicle	2016 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	November 2, 2020
Date Filed	November 3, 2020
Mileage	56,125 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

MONDAY 2, 2020 AND ON THE FRIDAY BEFORE AND 2 OTHER TIMES ,THE STEERING WHEEL ICON WOULD SHOW ON DASH. AND ON AT LEAST TWICE WHILE DRIVEING STEERING WOULD LOCK UP SO BAD ,IT REQUIRED YOUR WHOLE BODY WEIGHT TO TURN A SMALL AMOUNT . THOUGHT I WAS GOING TO BE KILLED! PULLED OVER AND SHUT OFF ENGINE AND RESTARTED ENGINE AND THAT PUTS SEERING BACK TO NORMAL FOR A LITTLE WHILE. TOOK TO DEALERSHIP 11/02/2020 THEY SAID NOT UNDER WARRANTY, { 56125 MILES} BY THE WAY! TOLD ME 1400.00 PLUS TAX! THEY SAID THEY NEVER SEEN THIS BAD TOLD I SHOULDN'T DRIVE IT HOME, HAD TO FIND A RIDE HOME. THE Y WILL REPLACE THE ECU WHICH IS 700.00 BY ITSELF ON 11/03/2020. IM NOT SURE TOYOTA IS WHAT THEY USED TO BE. AND WE HAVE OWNED 5 TOYOTA'S!

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