NHTSA Complaint #11372778 — 2014 JEEP CHEROKEE

2014 JEEP - CHEROKEE TRAILHAWK - DIFFERENTIAL MALFUNCTIONING. THERE SEEM TO BE WIDESPREAD ISSUE WITH THE DIFFERENTIAL MALFUNCTIONING. TOOK THE CAR FOR SERVICE AND THE MECHANIC FOUND THAT THE REAR DIFFERENTIAL IS LEAKING FLUID ALL OVER. THEY CHECKED THE DIFFERENTIAL FLUID LEVEL AND NOTED EXCESSIVE AMOUNT OF METAL PRESENT IN DIFF. AND FLUID THAT LEAKED. THIS MAKES THE CAR VERY DANGEROUS TO DRIVE BECAUSE THE WHEELS CAN LOCK ANYTIME. THEY CALLED THE DEALER FOR PARTS AND THE DEALER CONFIRMED THAT THEY HAVE BEEN SEEING EXCESSIVE AMOUNTS OF CARS WITH SUCH ISSUES. THERE ARE SHORTAGE OF THE PART NATIONWIDE. MORE THAN 150 CASES REPORTED TO THE DEALER IN SANTA CRUZ. THE DEALER IS EXPECTING TO RECEIVE 50 PARTS AFTER 45 DAYS LEAVING MORE THAN 100 VEHICLES WITH NO SOLUTION. THE MECHANIC WAS IN SHOCK TO SEE THE EXCESSIVE DAMAGE AND DEEMED THE CAR AS A TICKING TIME BOMB. I RESEARCHED ONLINE AND FOUND SEVERAL PEOPLE REPORTING THIS ISSUE: HTTPS://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/DIFFERENTIAL-UNIT-PROBLEMS.PHP JEEP NEED TO ADDRESS THIS PROBLEM. THERE NEEDS TO BE A RECALL AND SUPPORT FOR THE CUSTOMERS WHO ARE NOT UNABLE TO USE THE CAR OR USE IT AND PUT THEIR LIFE AND OTHERS IN DANGER.