NHTSA Complaint #11372685 — 2013 DODGE DURANGO SEATS

Complaint Details

ODI Number	11372685
Vehicle	2013 DODGE DURANGO
Component	SEATS
Date of Incident	October 31, 2020
Date Filed	November 2, 2020
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THE DRIVER'S SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE I WAS SITTING STATIONARY (PARKED) ON A CITY STREET. THE SAFETY FEATURE IS DESIGNED TO DEPLOY DURING A REAR END ACCIDENT TO PREVENT WHIPLASH. THE HEADREST BURST OPEN STRIKING ME IN THE BACK OF THE HEAD WITHOUT THERE BEING ANY REAR END COLLISION OR MOVEMENT OF THE VEHICLE. THERE WAS ALSO NO ONE SITTING IN THE BACK SEAT THAT COULD HAVE CAUSED THE HEADREST TO DEPLOY. I CONTACTED TWO DODGE DEALERSHIPS TO INQUIRE ABOUT RECALLS FOR THIS ISSUE. THE TWO DEALERSHIPS WERE UNAWARE OF ANY RECALLS OR ISSUES FOR MY VEHICLE. THE REPLACEMENT/REPAIR COST WOULD BE AT MY EXPENSE.

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