NHTSA Complaint #11372516 — 2018 RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11372516
Vehicle 2018 RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 1,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

APPARENTLY RAM WELDED THE JAM NUTS TO THE ADJUSTER SLEEVE ON MY NEW 2018 RAM 2500 HD PRIOR TO ME TAKING DELIVERY OF THE VEHICLE LAST YEAR. AFTER INSTALLING NEW TIRES, I ATTEMPTED TO HAVE MY TRUCK ALIGNED BUT WAS TOLD BY MY MECHANIC THAT HE WAS NOT WILLING TO ALIGN THE TRUCK DUE TO THE WELDS ON THE DRAG LINK ASSEMBLY. I WAS FORCED TO PURCHASED AN UPDATED DRAG LINK ASSEMBLY FROM RAM TO ALLOW MY TRUCK TO BE ALIGNED, BUT MY REIMBURSEMENT REQUEST TO FCA HAS BEEN DENIED BECAUSE THEY FEEL THE WELDS WERE SUFFICIENT TO REPAIR THE DEFECT OUTLINED IN THEIR V06 RECALL. THE SAFETY OF MY FAMILY SHOULDN'T REST ON TWO BOOGER WELDS THAT WERE NOT PERFORMED BY A CERTIFIED WELDER AND FCA SHOULD BE LIABLE FOR THE COST OF THE PROPER REPLACEMENT PARTS.

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