NHTSA Complaint #11372314 — 2019 VOLKSWAGEN TIGUAN

THIS IS THE BASIC S MODEL. WE INTENTIONALLY PURCHASED THIS BASE MODEL TO EXCLUDE THE HI-TECH OPTIONS KNOWN TO FAIL. WE WANTED AN IGNITION KEY TO ELIMINATE THE NECESSITY OF A FOB AND PUSH BUTTON START. WE WERE NOT MADE AWARE OF THE FACT YOU CANNOT LOCK THIS VEHICLE WITHOUT USING THE DOOR FOB THEY PROVIDED!! WE WERE LED TO BELIEVE IT WAS A CONVENIENCE TO LOCK AND UNLOCK BUT NOT NECESSARY. WITH OUR OTHER VEHICLES ONCE OUTSIDE OF THE VEHICLE, WE WILL PRESS THE ELECTRIC DOOR LOCK BUTTON TO LOCK THE LOCK, CLOSE DOOR AND DOORS LOCKS. VW DOES NOT ALLOW THE LOCKS TO BE ACTIVATED UNLESS DOOR IS CLOSED WHICH MEANS IF YOU DO NOT USE FOB, THE DOORS REMAIN UNLOCKED! AFTER ABOUT 3 MONTHS OF OWNERSHIP WE REALIZED WE WERE NOT LOCKING THIS VEHICLE WHEN EXITING. THIS IS A SAFETY AND THEFT ISSUE.