NHTSA Complaint #11367069 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11367069
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	October 19, 2020
Date Filed	October 29, 2020
Mileage	40,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR HAS A DEFECT MCU. ALL SAFETY FEATURE OF THE CAR HAS BEEN DISABLED. I CAN NOT CONTROL CLIMATE CONTROL. I HAVE LOST MY REAR VIEW CAMERA. I CAN NOT MAKE ANY CHANGES TO ANY SETTING TO MY CAR. I CANNOT TURN OFF MY CAR AND MY CAR IS CONSTANTLY ON. I HAVE TO PULL FUSES TO SHUT OFF CERTAIN ASPECTS OF MY CAR OR MY BATTERY WILL HAVE SIGNIFICANT DRAIN WHILE PARKED. I HAVE BROUGHT MY CAR INTO THE A TESLA SERVICE CENTER TO HAVE THE ISSUE REPAIRED. THEY DO NOT HAVE THE PARTS AND KEEP DELAYING THE REPAIR. THE DEFECTIVE MCU IS A KNOW ISSUE, I AM SURPRISED TESLA WILL NOT REPLACE THE UNIT WITH A NON DEFECTIVE UNIT AND WILL ONLY REPLACE IT WITH REFURBISHED PARTS. ALSO, FOR A KNOW DEFECT THAT AFFECTS THE SAFETY OF THE CAR, WHY WONT TESLA KEEP AN AMPLE STOCKPILE OF BOARDS TO REPAIR THE ISSUE. ALL THEY ARE DOING IS PUSHING THE ISSUE FURTHER DOWN THE LINK WITHOUT ANY INTENTION TO PROPERLY FIX THE DEFECTIVE MCU.

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