NHTSA Complaint #11367010 — 2013 HONDA CR-V

TL* THE CONTACT OWNS A 2013 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHERE ALL FOUR TIRES WERE REPLACED; A TIRE ROD WAS REPLACED; THE WHEELS WERE BALANCED AND ALIGNED; AND THE BRAKES WERE REPLACED. DESPITE THE NUMEROUS REPAIRS, THE FAILURE PERSISTED. THE CONTACT THEN SPOKE WITH HAGERSTOWN HONDA (10307 AUTO PL, HAGERSTOWN, MD 21740) ABOUT THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT ANY REPAIRS TO THE VEHICLE WOULD BE AT HER OWNS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.