NHTSA Complaint #11366929 — 2012 MERCEDES-BENZ SPRINTER 3500

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11366929
Vehicle	2012 MERCEDES-BENZ SPRINTER 3500
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 12, 2020
Date Filed	October 28, 2020
Mileage	45,692 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

A THOR MOTOR COACH ON A 2012 MERCEDES BENZ SPRINTER MDB 11K 170 16 0257554 CHASSIS. ON 4/17/2019 THE DEF SENSOR FAILED ON 05/18/2020 THE LEFT FRONT WHEEL SPEED SENSOR FAILED. ON 09/14/2020 THE BATTERY FAULT PANEL BLEW OUT. ON 10/12/2020 THE EXHAUST GAS SENSOR FAILED. ON 10/22/2020 THE LEFT REAR WHEEL SPEED SENSOR FAILED. THESE FAILURES HAPPENED WHILE ON TRIPS WITH NO AUTHORIZED REPAIR FACILITIES WITHIN 100 MILES LEAVING THE PEOPLE IN THE COACH IN UNSAFE LOCATIONS WITH NO CELL PHONE SERVICE. THIS COACH HAS A FEATURE THAT PUTS IT INTO A LIMP MODE, THAT SHIFTS IT INTO LOW GEAR WITH A MAXIMUM SPEED OF ABOUT 25 MPH WHICH IS VERY UNSAFE ON ANY HIGHWAY. THIS IS PROMOTED AS A SAFETY FEATURE WHEN IN FACT IT IS A HAZARD FEATURE.*DT*JB

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