2012 MERCEDES-BENZ SPRINTER 3500 — Problems, Recalls & Safety Data

The contact owns a 2012 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.

THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START UP AFTER MULTIPLE ATTEMPTS, WITHOUT WARNING. THE CONTACT CALLED SEVERAL UNKNOWN DEALERS AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,400.

WHEN STARTING THE VEHICLE IT MAY TAKE SEVERAL TIMES TURNING THE IGNITION SWITCH TO START THE VEHICLE.IT MAY START EACH TIME FOR WEEKS AND THEN YOU MIGHT TRY 30 TOMES BEFORE IT WOULD START AGAIN. IF ONE HAD AN EMERGENCY AND NEEDED TO FIND A DOCTOR QUICK YOU WOULD BE HOPING THAT IT WOULD START. I WOULD ENCOURAGE SOMEONE TO GOOGLE" WHY WANT MY SPRINTER START" ONE COULD SEE HOW WIDE SPEED THIS IS IN THE SPRINTER WORLD. THIS HAS HAPPEN SEVERAL TIMES FROM 2017-2021.

ON OR ABOUT MARCH 11TH, I WENT TO MERCEDES BENZ OF 4000 N. MAIN STREET, GAINESVILLE FL. TO SCHEDULE AN APPOINTMENT FOR THE SAFETY RECALL NHTSA CAMPAIGN NUMBER 21V042000 ON MY 2012 SPRINTER 3500 ( VIN WDA PF4CA2C9519207,PRODUCTION DATE 04/12/2012). I MET WITH MICHAEL POTTEIGER, ASST. SERVICE MANAGER. TO MY DISMAY, MR. POTTEIGER INFORMED ME THAT THERE WAS NO SUCH RECALL AND THAT MERCEDES ADDRESSED THE ISSUE OF FAILED REAR WHEEL SPEED SENSORS BY EXTENDING THE WARRANTEE PERIOD. IN OTHER WORDS, THE SENSORS COULD ONLY BE REPLACED AFTER THEY FAILED. SINCE NHTSA PART 573 SAFETY RECALL REPORT 21V-042 DATED FEB 03, 2021 INDICATES THAT THE PLANNED DEALER NOTIFICATION DATE WAS FEB 22, 2021 THERE IS NO DOUBT THAT THE DEALERSHIP WAS AWARE OF THE RECALL AND DELIBERATELY REFUSED TO PROVIDE THE REMEDY AS DESCRIBED IN THE RECALL REPORT. REQUEST THAT YOU TAKE NECESSARY ACTION TO IMMEDIATELY CORRECT THIS VIOLATION OF FEDERAL LAW TO PREVENT POSSIBLE FUTURE ADVERSE CONSEQUENCES. THANK YOU.03

I( HAVE OWNED THIS VEHICLE FOR 4 YEARS AND I CANNOT COUNT THE TIMES IT FAILED TO START. WHEN YOU TRIED TO START IT THE ENGINE NEVER WOULD TURN OVER.SOME TIMES I WOULD TRY TO START IT FOR DOZENS OF TIMES BEFORE THE ENGINE WOULD TURN OVER. THIS COULD BE S SERIOUS PROBLEM FOR SENIOR PEOPLE. I HAVE SEEN SEVERAL SIMILAR PROBLEMS ON THE SPRINTER FORUM. THE VEHICLE HAS NEVER FAILED TO START. IT MIGHT TAKE YOU 30 TIMES OR SOMETIMES IT STARTS ON THE FIRST TURN OF THE KEY