NHTSA Complaint #11366843 — 2012 GMC ACADIA

TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE POWER STEERING FAILED TO OPERATE INTERMITTENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP AND STEERING GEAR VALVE HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO NIELSEN CHEVROLET (1 US-46, DOVER, NJ 07801) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT THERE WAS A FEE FOR THE DIAGNOSTIC TESTING AND REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,750.*DT*JB