NHTSA Complaint #11366476 — 2017 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11366476
Vehicle	2017 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	October 26, 2020
Date Filed	October 26, 2020
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

CENTRAL SCREEN (MEDIA CONTROL UNIT - MCU) CONTINUES TO SHUT DOWN AND RESTART WHICH CAUSES LOSS OF AIR BAG, CLIMATE (INCLUDING DE-FOGGING), REAR CAMERA AS WELL AS MEDIA CONTROLS/GPS. TESLA REPAIR INDICATES THAT IT IS A DEFECT THAT CAN ONLY BE FIXED BY UPGRADING TO THEIR NEW MCU2 AT A LARGE COST. REPLACING WITH SAME SYSTEM WILL NOT FIX ISSUE. THIS RESTARTING/REBOOTING OCCURS WHEN DRIVING AND WHEN IDLE WITH NO WARNING. TESLA CLAIMS IT DOES NOT AFFECT DRIVING BUT IT COMPLETELY SHUTS DOWN ABILITY TO CHARGE, USE CLIMATE CONTROL(INCLUDING WINDOW CLEARING) AND SAFETY CONTROLS LIKE AIRBAGS. THIS HAPPENS APPROXIMATELY 1X DAILY WHEN DRIVING CAR STARTING AFTER TESLA INSTALLED SOMETHING RELATED TO FULL SELF DRIVING OPTION.

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