NHTSA Complaint #11366474 — 2013 HONDA CIVIC

MY 2013 HONDA CIVIC SEDAN WITH LESS THAN 54,000 MILES ON IT, HAS THE PAINT PEELING PROBLEM AS OUTLINED IN HONDA'S TSB #14-034 WHEREAS THIS MODEL YEAR IS GRANTED A 7 YEAR EXTENSION ON ITS PAINT. HOWEVER, HONDA HAS PUT IN SOME ESCAPE WINDOWS TO GET OUT OF THIS, THE MAIN ONE BEING WHEN YOU ACTUALLY ROLLED THE CAR OFF OF THE DEALERSHIP'S LOT. AFTER TAKING MY CIVIC IN TO HAVE THE PAINT REPAIRED, THEIR DPSM (A FACTORY REPRESENTATIVE), WOULD NOT ALLOW IT TO BE FIXED AT THEIR COST. I AM ALMOST 60 YEARS OLD NOW, AND FOR OVER 20 YEARS, I WAS A PROFESSIONAL AND CERTIFIED MECHANIC, AND SERVICE MANAGER AS WELL. I HAD ALSO WORKED ALMOST 6 YEARS IN THE ONLY MERCEDES-BENZ FACTORY LOCATED IN THE U.S. BETWEEN 1980-1990 WHEN IT CLOSED HERE IN OUR AREA OF VIRGINIA. WITH SUCH LOW MILEAGE, AND THIS OBVIOUS FACTORY PAINT DEFECT, ONE WOULD THINK THAT A COMPANY SUCH AS HONDA, WOULD HONOR THE QUALITY STANDARD OF THEIR PRODUCTS. NOT THE CASE AT ALL HERE. AFTER GOING BACK AND FORTH WITH THEIR FACTORY REPRESENTATIVE AT AMERICAN HONDA ON THE TELEPHONE JUST NOW, THEY ARE ONLY WILLING TO COVER ABOUT $850 OF A $3100.00 PAINT JOB. BEING A FORMER MECHANIC AND SERVICE MANAGER WHO HAS WORKED FOR YEARS WITH TSB'S AND SAFETY RECALLS, THIS TRULY ASTOUNDS ME HERE. SWITCHING OVER TO TOYOTAS NOW AFTER 43 YEARS OF BEING A FAITHFUL HONDA CUSTOMER. AS A PROFESSIONAL MECHANIC, I WOULD STAY CLEAR OF THESE HONDA VEHICLES DUE TO THIS ISSUE, AND IT GOES ACROSS THEIR MANY PRODUCT LINES OVER MANY YEARS TOO. MECHANICALLY FOR THE MOST PART, HONDAS ARE GREAT VEHICLES. BUT IT IS SHAMEFUL TO SEE THEM RUNNING AROUND HERE ONLY A FEW YEARS PAST NEW, WITH THEIR PAINT JOBS PEELING OFF. THEY NEED TO HONOR THESE REPAIRS. THERE IS ONLY RIGHT AND WRONG IN LIFE, NEVER AN IN-BETWEEN. STAY AWAY FROM HONDAS.