NHTSA Complaint #11366383 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11366383
Vehicle	2014 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2020
Date Filed	October 26, 2020
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT'S WIFE WAS DRIVING ON THE HIGHWAY WHEN THE MEDIA CONTROL UNIT DISPLAY WENT BLANK. THE VEHICLE WAS PULLED OVER TO SIDE OF THE ROADWAY. THE CONTACT WENT TO THE SCENE, RETRIEVED THE VEHICLE, AND DROVE TO THE RESIDENCE. THE DISPLAY SCREEN INDEPENDENTLY RETURNED TO NORMAL OPERATION. THE CONTACT CALLED TESLA (135 US HIGHWAY 22, SPRINGFIELD, NJ 07081, (973) 921-0925) AND THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED. AFTER A WEEK OF TESTING, THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED AT A COST OF $3,500. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

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