NHTSA Complaint #11366329 — 2015 VOLKSWAGEN CC

AS I WAS MAKING A U-TURN I COULD HEAR A NOICE FROM MY STEELING WHEEL AND IMMEDIATELY THE AIRBAG LIGHT CAME ON AND READ "ERROR: AIRBAG". I COULDN'T HELP BUT PANIC THINKING OF ALL THE POSSIBILITIES THAT CAN HAPPEN. I NOTICED THE BUTTONS ON THE STEERING WHEEL WEREN'T WORKING AND LATER REALIZING MY HORN DIDNT WORK EITHER. I CALLED THE NEAREST DEALERSHIP AND THEY AUTOMATICALLY WANTED TO CHARGE ME FOR A DIAGNOSIS. THEY INSISTED THAT THEY HAD ALREADY WORKED ON AN AIRBAG RECALL (69Y5) MY CAR HAD AND THAT THE DIAGNOSIS FOUND "NUMEROUS CODES." ONE OF THEM WAS CODE VAG00588 -DRIVER AIRBAG IGNITER UPPER LIMIT EXCEEDED TELLING ME THEY NEED TO INSTALL A NEW STEELING WHEEL CLOCK SPRING. DEBRIS LIKE FIBERS AND HAIRS INTERFERED WITH THE WIRES CAUSING THE WIRES TO BREAK INTERNALLY AND RESULTING IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVERS FRONTAL AIRBAG. MEANING IT WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A CRASH. THEY QUOTED ME A PRICE OF $971.77 FOR REPAIRS PLUS THE $160.00 FOR THE DIAGNOSIS. I WAS FURIOUS AND REFUSED TO SPEND MORE MONEY ON REPAIRS. I HAVE ALWAYS TAKEN CARE OF EVERYTHING MY CAR NEEDS. I'VE SPENT SO MUCH MONEY ON IT ALREADY. BUT THIS IS WHERE I DRAW THE LINE, I'M NOT SPENDING ANOTHER GRAND+ ON IT WHEN THIS IS CLEARLY A MANUFACTURING DEFECT. I AM A COMMUTER. I COMMUTE LONG DISTANCES TO AND FROM WORK EVERYDAY, SO HAVING A FAULTY AIRBAG, NON RESPONDING HORN OR STEERING WHEEL CONTROLS IS EXTREMELY SCARY. INTERESTINGLY, VW RECALLED CERTAIN 2010-2014 VEHICLES WITH EXACTLY THE SAME ISSUE. RECALL CODE:69L2 VOLKSWAGEN NEEDS TO TAKE RESPONSIBILITY, RECALL 2015 VW CC AND CORRECT THIS DEFECT FREE OF CHARGE. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITHOUT DELAY. I RELY ON THIS CAR EVERYDAY SO THIS ISSUE GETS ME MORE AND MORE UPSET EACH AND EVERYDAY.