NHTSA Complaint #11366212 — 2015 JEEP RENEGADE

SEVERAL TIMES I TOOK MY 2015 JEEP RENEGADE INTO CARTHAGE CHRYSLER DODGE JEEP RAM TO COMPLAIN ABOUT MY TRANSMISSION SLIPPING WITH ACCELERATION FROM A STOP. I WAS TOLD SEVERAL TIMES IT WAS FINE, DESPITE MY REPEATED COMPLAINTS THAT IT WAS A SAFETY HAZARD. IT WOULD SLIP WHEN ENTERING ROUNDABOUTS AND WHEN MAKING LEFT TURNS IN TRAFFIC, CAUSING SEVERAL NEAR ACCIDENTS. I ALSO COMPLAINED ABOUT THE JEEP RENEGADE CONTINUING TO SHIFT INTO NEUTRAL, A RECALL JEEP CLAIMS TO HAVE REPAIRED IN THE PAST. WHEN I WROTE THE COMPANY ABOUT MY DISMISSED COMPLAINTS IN MAY I RESPONDED TO THEIR EMAIL FOR FOLLOW UP INFORMATION ON MAY 12. A FOLLOW UP QUESTION WAS ASKED REGARDING THE NAME OF THE TECHNICIAN I MAY 13, ATTACHED. I APPARENTLY MISSED A CALL ON 5/14 AND WAS NOTIFIED 5/15 THAT THEY WERE CLOSING MY CASE, ALSO ATTACHED. WE DECIDED TO TAKE MY RENEGADE INTO FRANK FLETCHER CHRYSLER DODGE JEEP, DUE TO EXCELLENT CUSTOMER SERVICE DURING AN AUTOMOTIVE PURCHASE EARLIER THIS YEAR, AND THEY IMMEDIATELY FIND THE PROBLEM TO BE AN INTERNAL CLUTCH FAILURE. I HAVE NOW BEEN QUOTED A PRICE OF $4,601+TAX...TO FIX A PROBLEM I HAVE BEEN COMPLAINING ABOUT FOR YEARS TO A DIFFERENT JEEP DEALERSHIP ON 9/21/2020. I IMMEDIATELY SENT AN EMAIL TO THE NHTSA, HOWEVER I MAY HAVE NOTIFIED THE ADMINISTRATION INCORRECTLY, SENDING AN EMAIL INSTEAD OF THE FORM. ALSO ATTACHED IS THE WORK ORDER AND INVOICE FROM JULY 2019. I WAS PROVIDED WITH THE INVOICE AT TIME OF PAYMENT WITH NO MENTION OF A TRANSMISSION COMPLAINT. THE WORK ORDER CLEARLY SHOWS I WAS COMPLAINING ABOUT THE TRANSMISSION. EVERY TIME I COMPLAINED I WAS TOLD THEY COULDN'T REPLICATE THE ISSUE AND NOTHING WAS NOTED ON THE FINAL INVOICE....WHEN MY TRANSMISSION WOULD HAVE BEEN COVERED UNDER THE POWER TRAIN WARRANTY. THIS WAS NOT MY FIRST COMPLAINT, EITHER, AS I HAD BEEN COMPLAINING ABOUT THE TRANSMISSION FOR YEARS DUE TO IT BEING A SAFETY HAZARD.