NHTSA Complaint #11366197 — 2014 INFINITI Q50

ON SEPTEMBER 5TH, I WAS DRIVING MY 2014 INFINITI Q50 AND ONCE IT REACHED 2ND OR 3RD GEAR, THE TRANSMISSION REVVED UP AND THE CAR LOCKED THE TIRES UP AND THREW US FORWARD LIKE IT WAS SLAMMED INTO A LOW GEAR. I HAD TO TOW THE CAR HOME 400 MILES AND DROPPED IT OFF AT THE INFINITI DEALER ON SEPTEMBER 7TH 2020. AS OF OCTOBER 24TH 2020, I STILL DON'T HAVE MY CAR BACK. I WAS INFORMED BY THE PARTS MANAGER AT THE DEALERSHIP THAT THERE WERE OVER 700 VALVE BODY'S ON BACKORDER. HE CLAIMED THAT NISSAN/INFINITI WAS AWARE OF THE PROBLEM AND WAS BEING VERY PICKY WITH THE QUALITY CONTROL OF THE NEW PARTS TO INSURE THERE WOULD BE NO FURTHER PROBLEMS. THEY ARE QUOTING $2400 PARTS AND LABOR TO FIX THE CAR. WAS ADVISED BY THE PARTS MANAGER TO CONTACT INFINITI CUSTOMER AFFAIRS.