NHTSA Complaint #11365555 — 2001 TOYOTA TACOMA SUSPENSION

Complaint Details

ODI Number	11365555
Vehicle	2001 TOYOTA TACOMA
Component	SUSPENSION
Date of Incident	September 28, 2020
Date Filed	October 21, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2001 TOYOTA TACOMA. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE'S SUBFRAME FELT LOOSE UNDERNEATH. THE CONTACT NOTICED RUST AND CORROSION UNDERNEATH THE WHEEL WELL AND ON THE SUBFRAME OF THE VEHICLE. RIVERHEAD TOYOTA (1655 ROUTE 58 (OLD COUNTRY ROAD), RIVERHEAD, NY 11901 (631) 727-7722) INSPECTED THE VEHICLE AND STATED THE VEHICLE WAS NOT SAFE TO BE DRIVEN AND THAT THE SUBFRAME NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED OF A SPECIAL PROGRAM TO THE REPLACE THE SUBFRAME BACK IN 01/2016 WHICH EXPIRED. THE CONTACT HAD NOT RECEIVED THE NOTIFICATION. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER AND PROMISED A CALLBACK. THE VEHICLE WAS STILL UNREPAIRED. THE FAILURE MILEAGE WAS 75,000.

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