NHTSA Complaint #11365453 — 2020 SUBARU ASCENT
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11365453 |
| Vehicle | 2020 SUBARU ASCENT |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 3,600 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
2 EPISODES OF DISABLED 2020 SUBARU ASCENT TOURING IN 4 MONTHS AFTER PURCHASING IT NEW. CURRENTLY ONLY HAS 3600 MILES ON IT. 1. CAR WOULD NOT START FROM STATIONARY POSITION BECAUSE BOTH MY ELECTRONIC KEY FOBS WERE IN THE CAR AT THE SAME TIME. TOWED TO DEALER. THEY FOUND MY 'MISSING' KEY FOB. 2. BATTERY DIED WHILE STATIONARY, WAITING AT VET 25 MIN., LISTENING TO RADIO WHILE CAR WAS OTHERWISE 'OFF'. ONLY IT DID NOT DIE A CLEAN DEATH BUT CONTINUED A ZOMBIE EXISTENCE: A/C CAME ON AND OFF AT FULL SPEED, ARBITRARILY; ACTUALLY COULD NOT SHUT DOWN THE CAR KEPT ACTING ELECTRICALLY CRAZY WITH VARIOUS LIGHTS ON DASH COMING ON AND OFF; 3. COULD WORK THE POWER WINDOWS WHILE THE BATTERY WAS 'DEAD' , WINDOWS WOULD GO DOWN BUT ONLY CAME PARTWAY BACK UP; FOR SOME 40 MINUTES WE HEARD A BEEP IN A MORSE CODE SORT OF IRREGULAR MANNER FROM INTERIOR REAR ASPECT OF CAR; DASH WOULD CLICK FROM TIME ARBITRARILY, SOUNDED LIKE THE CLICK HEARD DURING CRUISE CONTROL WHEN APPROACHING A VEHICLE AHEAD, THE 'ADAPTABLE' FEATURE, OR PERHAPS THE CLICK HEARD WHEN SWITCHING FROM HIGH BEAM TO LOW BEAM LIGHTS. I DON'T FEEL I CAN RELY ON THIS CAR NOT DYING. VERY UPSET, AND VERY DISAPPOINTING.
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