NHTSA Complaint #11365439 — 2015 KIA SORENTO

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE OIL CHANGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE, CHECK THE OIL LEVEL AND NOTICED THAT THERE WAS NO OIL IN THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER KIA OF LAGRANGE LOCATED AT 1217 LAFAYETTE PKWY, LAGRANGE, GA 30241, (706) 298-5024, WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.