NHTSA Complaint #11365166 — 2012 MINI COOPER S COUNTRYMAN

TL* THE CONTACT OWNS A 2012 MINI COOPER S COUNTRYMAN. THE CONTACT STATED THAT WHILE DRIVING UP A MOUNTAIN AT 45 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AN ENGINE PROBLEM MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE AND THE SAME FAILURE OCCURRED SOON AFTER RESTART. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT THERE WAS A WARRANTY ON HER VEHICLE FOR THE HIGH-PRESSURE PUMP. THE VEHICLE WAS TOWED TO MINI OF ONTARIO (1251 AUTO CENTER DR, ONTARIO, CA 91761) WHERE THEY INFORMED HER THAT HER VEHICLE WAS UNDER WARRANTY HOWEVER, THE MECHANIC ALSO DISCOVERED THAT THE VALVE COVER, OIL FILTER HOUSING GASKET O RING, FRONT CRANKSHAFT SEAL, OIL PUMP SOLENOID VALVE, WATER PUMP PULLEY DRIVE WHEEL, AND WATER PUMP ALL NEEDED TO BE REPLACED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.