NHTSA Complaint #11365154 — 2016 KIA SORENTO

ENGINE RANDOMLY STARTED OVERHEATING WHILE DRIVING, EVEN THOUGH CAR WAS REGULARLY MAINTENANCED/SERVICED. TOOK TO DEALERSHIP WAS TOLD WHEN THEY TORE DOWN THE ENGINE, FOUND REAR CYLINDER LEAKING COOLANT; THREADS TO ENGINE CAME OUT WITH BOLT ITSELF CAUSING IRREVERSIBLE DAMAGE. WE WERE TOLD SINCE NOT ORIGINAL OWNERS NO WARRANTY. THIS WENT THROUGH KIA COMPLAINTS AND THEN TO THEIR REGIONAL PARTS MANAGER WHO DENIED ANY GOOD WILL. WE PURCHASED THE VEHICLE IN 2016, IT IS A 2016 . IT HAD LESS THAN 30K MILES ON IT AND WE PRODUCED REGULAR MAINTENANCE RECORDS ON THE VEHICLE. WE HAVE BEEN TRYING TO GET SOME RESOLUTION WITH KIA FOR OVER A YEAR.