NHTSA Complaint #11365143 — 2015 GMC CANYON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11365143
Vehicle	2015 GMC CANYON
Component	UNKNOWN OR OTHER
Date of Incident	September 23, 2020
Date Filed	October 19, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

WHILE BEING IN A STATIONARY POSITION, MY VEHICLE KEY WILL NOT COME OUT OF THE IGNITION. IF THE KEY IS INSERTED AND IMMEDIATELY ATTEMPTED TO BE REMOVED, IT WILL COME OUT WITH NO ISSUES. HOWEVER, IF THE KEY IS INSERTED AND THE VEHICLE IS DRIVEN, THE KEY WILL BE STUCK IN THE ACCESSORY 'ACC' POSITION. THE KEY WILL REMAIN STUCK FOR OVER 10-15 MINUTES UNTIL IT CAN BE REMOVED FROM THE IGNITION. (THE LONGEST WAIT TIME WAS 30 MINUTES) THIS ISSUE HAS CAUSED POTENTIAL THEFT FOR OUR TRUCK AND THREAT TO OUR OWN SAFETY. IT HAS ALSO CAUSED THE VEHICLE BATTERY TO COMPLETELY DIE, DUE TO THE KEYS BEING STUCK IN THE ACC POSITION.

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