NHTSA Complaint #11365098 — 2014 CHEVROLET IMPALA

I WAS DRIVING TO MY SISTER'S HOUSE ON SEPT. 27 2020. WHEN MY CAR STARTED MAKING A LOUD NOISE FROM THE ENGINE AND I NOTICED THE ENGINE LIGHT CAME ON. I PULLED OVER CALLED MY HUSBAND, WHEN HE GOT THERE HE OPENED THE HOOD AND NOTICED THE CATALYTIC CONVERTER BROKE COMPLETELY OFF MY ENGINE. WE MANAGED TO GET TO A FRIENDS DOWN THE ROAD FOR THE NIGHT UNTIL WE ABLE TO GET IT TOWED TO THE DEALER'S THE NEXT DAY. WHEN I CALLED THE AND TOLD THEM WHAT HAPPENED THEY TOLD IT WAS MY FAULT THAT I MUST OF HIT SOMETHING TO MAKE FALL OFF. I DO NOT HAVE ANY OTHER UNDERNEATH MY CAR, I TRIED TO TELL THEM THIS WAS A SAFETY ISSUE AND THAT I COULD HAVE POSSIBLY BURNED TO DEATH IN MY OWN CAR IF I HADN'T OF PULLED OVER UPON HEARING...THANKFULLY I WAS IN AN AREA WHERE I COULD PULL OVER. I DID CALL GM ALSO THEY TO SAID IT WAS MY FAULT AND OR WEATHER CONDITIONS. I TOLD THEM IT WAS NOT MY FAULT I DID NOT HIT ANYTHING AND WEATHER HAVE NOTHING TO DO WITH IT, BOTTOM LINE IS THAT PART SHOULD HAVE NEVER FALLEN OFF TO BEGIN WITH. BECAUSE IT DID FALL OFF I FELT IT SHOULD HAVE BEEN COVERED UNDER WARRANTY ON YOUR WEBSITE I NOTICED YOU ALREADY HAVE A PRIMARILY INVESTIGATION GOING ON THIS MATTER COMPLAINT # PIP5419B