NHTSA Complaint #11365015 — 2014 TOYOTA 4RUNNER SUSPENSION

Complaint Details

ODI Number	11365015
Vehicle	2014 TOYOTA 4RUNNER
Component	SUSPENSION
Date of Incident	January 10, 2020
Date Filed	October 18, 2020
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE VEHICLE IS EQUIPPED WITH THE X-REAS SYSTEM WHICH INTER LINKS THE STRUTS ON OPPOSITE CORNERS OF THE VEHICLE TO PROVIDE FLATTER CORNERING. TOYOTA SAYS THE SYSTEM SHOULD LAST WELL OVER 100,000 MILES. BUT THERE ARE NUMEROUS COMPLAINTS THAT THE SHOCKS START LEAKING FROM THE CENTER JOINT AT LESS THAN 50,000 MILES. LEAKING SHOCKS NEED TO BE REPLACED AS A FULL SET OF 4. THE COST FOR THIS REPAIR IS PROHIBITIVE, IN EXCESS OF $3000 CURRENTLY. LOSS OF SHOCK PERFORMANCE CAN CAUSE EXCESS BOUNCE AND SWAY, POTENTIALLY CAUSING A CRASH

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