NHTSA Complaint #11364600 — 2020 TOYOTA TUNDRA

WE PURCHASED A BRAND NEW TUNDRA AND FROM THE MINUTE WE DROVE HOME THERE SEEMED TO BE A BOUNCE OR VIBRATION LIKE RUNNING OVER RUMBLE STRIPS IN THE FRONT END. WE THEN NOTICED THE BED WAS MOUNTED TO THE PASSENGER SIDE BY ABOUT A HALF AN INCH WHICH TO ME TELLS THEY DIDN'T DO A VERY GOOD FINAL CHECK BEFORE IT LEFT THE FACTORY. WE TOOK IT TO THE SHOP AND THEY TRIED FOUR DIFFERENT TIRES AND THE MECHANIC STATED IT ACTUALLY MADE THE VIBRATION WORSE. EACH OF THREE TIMES IT WAS IN THE SHOP THAT THEY TRIED TO RECTIFY THE SITUATION THEY RE ALIGNED THE TRUCK. I WONDERED WHY EACH TIME WITHOUT MUCH DRIVING AND NO OFF ROAD DIVING IT WAS OUT OF ALIGNMENT THREE TIMES WITHIN ONE OR TWO MONTHS. AN INDEPENDENT MECHANIC I HAD A CASUAL CONVERSATION WITH SAID IF THEY DON'T FIND AND FIX THE ACTUAL MECHANICAL PROBLEM SUCH AS A BAD CV JOINT IT WILL GO OUT OF ALIGNMENT AS SOON AS YOU DRIVE OUT OF THE SHOP. THE SAFETY ISSUE THAT MAKES IT VERY SCARY TO DRIVE IS THE TRUCK WANDERS OR FLOATS TO THE RIGHT WHILE DRIVING OR BRAKING AND AT TIMES WHEN BRAKING THE STEERING WHEEL TURNS RIGHT SEVERELY BY ITSELF WHILE THE TRUCK CONTINUES TO TRAVEL STRAIGHT. THE MORE YOU DRIVE AND THE WARMER EVERYTHING GETS THE WORSE IT GETS. IT WILL EVEN DRIFT RIGHT FROM THE WRONG SIDE OF THE ROAD PROVING IT IS NOT DUE TO THE CROWN OF THE ROAD. IT WILL TRAVEL COMPLETELY RIGHT FROM THE FARTHEST POINT LEFT. THE SERVICE MANAGER STATED HE FELT WHAT WE WERE DESCRIBING BUT THAT IT MIGHT BE A CHARACTERISTIC OF THAT TRUCK AND WANTED SPECIALISTS FROM TOYOTA TO COME TO THE SHOP TO TRY TO LOCATE THE EXACT CAUSE RATHER THAN THROWING PARTS AT IT AND NEVER LOCATING THE ACTUAL PROBLEM. TOYOTA HAS NOT OFFERED ANY ASSISTANCE TO HIM OR US AS OF YET. WE CAN NOT DRIVE THIS TRUCK WITHOUT FEELING WE ARE IN DANGER. WE OWNED A 2015 TUNDRA PRIOR THAT HAD NO PROBLEMS AT ALL. UPON RESEARCHING WE ARE NOT THE ONLY PEOPLE EXPERIENCING THESE EXACT ISSUES.