NHTSA Complaint #11689658 — 2020 TOYOTA TUNDRA

The contact owns a 2020 Toyota Tundra. The contact stated that while opening the sunroof, the sunroof made an abnormal chainsaw sound. The message "Window Open" was displayed. The contact stated that the sunroof was opening and closing independently. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the cables had seized, and the sunroof glass was stressed. The dealer linked the failure to Technical Service Bulletin: 004220. The contact stated that the window failed to close. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no warranty coverage or Goodwill assistance for the repair. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 46,000. The VIN was not available.