NHTSA Complaint #11364483 — 2015 RAM 2500

OUR 2015 RAM POWER WAGON LESS THAN 40,000 MILES ON THE ODOMETER WENT INTO LIMP MODE(SERVICE ADVISER TOLD US THAT'S WHAT IS CALLED) WHILE WE WERE DRIVING ON I-65. WE TOOK THE CAR TO FREEMAN DODGE IN NASHVILLE, TN AND THEY COULD NOT FIND A PROBLEM, APPARENTLY TRUCK DIDN'T GIVE A CODE AND THEY COULD NOT REPLICATE THE ISSUE. HOWEVER, WHEN WE ARE PICKING OUR TRUCK BACK FROM THE DEALER THEY TOLD US THAT TRANSMISSION DIPSTICK TUBE IS BROKEN, WE ASKED THEM HOW IS THAT POSSIBLE AND ALL THEY COULD TELL US WAS WE DON'T KNOW AND THE COST OF FIXING IT IS OVER $500(WE DID NOT GET IT FIXED), THE SERVICE ADVISER TOLD US THAT SHE HAS SEEN THIS PROBLEM IN THE PAST AS WELL, I ASKED HER IF SHE HAS SEEN ANY OTHER SCRATCHES OR DENTS AROUND THE BROKEN TUBE SHE TOLD US THAT THERE IS NO ANY OTHER DAMAGE BUT THE DIPSTICK TUBE. I TOLD HER THAT THE TRUCK IS ALMOST 2 FEET OFF THE GROUND AND WE NEVER TOOK THE TRUCK OFF ROADING EVER BEFORE HOW IS IT POSSIBLE AN OBJECT CAME UNDERNEATH THE TRUCK HIT PRECISELY THE TRANSMISSION DIPSTICK TUBE BROKE THE DIPSTICK TUBE BUT DIDN'T DAMAGE OR MADE SCRATCHES NOTHING AROUND? HER ANSWER WAS I DON'T KNOW. WE PICKED THE TRUCK UP AND CAME HOME AND DID A LITTLE RESEARCH ON THE INTERNET TO SEE IF ANYONE HAS SIMILAR PROBLEMS AND I READ A FEW ARTICLES ABOUT IT AND APPARENTLY DODGE IS AWARE OF THE PROBLEM AND ADDRESSED THE ISSUE ON THE NEWER MODELS. IF YOU PLEASE LOOK AT THIS INCIDENT WE WOULD VERY MUCH SO APPRECIATED. THANKS YOUR TIME READING THIS!