NHTSA Complaint #11364385 — 2010 HONDA ACCORD

TL* THE CONTACT OWNS A 2010 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE ENGINE WITH CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH HONDA OF MISSION VALLEY (5812 MISSION GORGE RD, SAN DIEGO, CA 92120) ON THREE SEPARATE OCCASIONS AND WAS GIVEN THREE SEPARATE DIAGNOSIS. THE CONTACT WAS FIRST INFORMED THAT THE BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED HOWEVER, AFTER THE REPAIR, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO INFORMED HER THAT THE AXLE NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT HER AXLE WAS FINE AND DID NOT NEED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN BACK TO THE SAME DEALER FOR A THIRD TIME WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO EXCESSIVE OIL CONSUMPTION. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON HER VEHICLE AND THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF *TR