NHTSA Complaint #11364262 — 2016 SUBARU OUTBACK

WE PURCHASED A 2016 OUTBACK IN 2019 WITH RELATIVELY LOW MILEAGE AND WITHIN THE FIRST FEW MONTHS OF OWNING THE BATTERY FAILED ON US MULTIPLE TIMES AND THE CAR REQUIRED A JUMP IN ORDER TO START. THIS HAPPENED WHEN ON GROCERY TRIPS, OUTSIDE OUR HOUSE IN THE MORNING, AND EVEN MULTIPLE TIMES IN THE MIDDLE OF WINTER WHEN RETURNING TO THE AIRPORT AFTER A BUSINESS TRIP. AFTER SEEING A MECHANIC, PURCHASED A NEW BATTERY AND STILL ENCOUNTERED THE SAME ISSUE. WE SAW A SECOND MECHANIC, AND PURCHASED A NEW ALTERNATOR RECENTLY AND CONTINUE TO HAVE FREQUENT BATTERY FAILURES, SOMETIMES AS OFTEN AS ONCE PER WEEK, REQUIRING A JUMP TO START THE CAR. THIS SEEMS VERY ODD GIVEN THE NEWNESS OF THE CAR, BATTERY, AND ALTERNATOR AND WE BELIEVE THERE IS SOMETHING DEFECTIVE WITH THE CAR WIRING. THIS MONTH WE HAD AN INDEPENDENT MECHANIC LOOK AT THE CAR AND HE COULD FIND NO ISSUE WITH THE BATTERY OR ALTERNATOR, HIS THOUGHT WAS IT COULD BE DUE TO FAULTY VEHICLE WIRING. WE THEN RESEARCHED AND HEARD THERE IS A CLASS ACTION LAWSUIT FOR OUR MODEL / YEAR AGAINST SUBARU FOR THIS AND BELIEVE OUR VEHICLE IS IMPACTED. THIS HAPPENS VERY OFTEN, WE NOW HAVE PURCHASED A PORTABLE BATTERY PACK SO WE CAN JUMP OUR CAR AS NEEDED AND AGAIN THE ISSUE HAPPENED THIS MORNING.