NHTSA Complaint #11364160 — 2015 FORD TRANSIT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TOWED TO HELFMAN IMPORTS (7720 KATY FWY STE B, HOUSTON, TX 77024) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DAMAGED FROM THE DRIVE SHAFT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT THEN TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE DRIVE SHAFT SEPARATED AND CAUSED DAMAGE TO TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN) HOWEVER, THE RECALL REPAIR WAS NOT YET PERFORMED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,105.