NHTSA Complaint #11363911 — 2020 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11363911
Vehicle	2020 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	October 11, 2020
Date Filed	October 12, 2020
Mileage	515 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I JUST PURCHASED A 2020 SUBARU OUTBACK LTD AND WHILE DRIVING THE ENTIRE INFOCENTER WENT BLANK, AND ALL SAFETY FEATURES WAS DISENGAGED. THE SCREEN REMAINED BLANK FOR APPROX 10 SECONDS BEFORE REBOOTING. I CALLED SUABRU AMERICA AND WAS INFORMNED THAT THERE IS A CLITCH IN THE PROGRAM THAT THEY HAVE BEEN ATTEMPTING TO FIX UNSUCCESSFULLY. I BOUGHT THIS CAR DUE TO ITS SAFETY FEATURES. SHOULDN'T I HAVE BEEN INFORMED OF THIS POTENTIAL COMPUTER CRASH THAT AFFECTS THE SAFETY OF MYSELF AND MY PASSENGERS, WHICH INCLUDES MY 85 YEAR OLD MOTHER?

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