NHTSA Complaint #11363667 — 2016 FORD EXPLORER

THE FIRST TIME MY STEERING GOT STIFF ON 09/13/2019 WHILE TRYING TO MAKE A LEFT TURN ON A CITY STREET. IN THE PROCESS OF MAKING THE LEFT TURN MY STEERING WHEEL GOT STIFF, AND THE STEERING FAULT HILL START AND TRAC LIGHT WENT ON. I WAS UNABLE TO CONTROL THE STEERING WHEEL WHICH CAUSE ME TO GET UP ONTO THE SIDE WALK AND ALMOST HITTING A TREE. I HAD TO SLAM ON MY BREAKS IN ORDER TO AVOID THE ACCIDENT. MY KIDS BODY JERK BACK AND FORTH REALLY HARD. I TURN MY CAR OFF AND BACK ON, AND THE STEERING WHEEL WAS WAS NO LONGER STIFF AND WORKING. I WAS ABLE TO DRIVE HOME. THE SECOND TIME STEERING WHEEL GOT STIFF WAS ON 10/05/2019. WHILE ON THE CURVE OF A RAMP TO GET OFF THE FREEWAY THE STEERING WHEEL GOT STIFF AGAIN AND THE STEERING FAULT, HILL START AND TRAC LIGHTS WENT ON AS WELL. ONCE AGAIN I HAD TO SLAM ON THE BREAKS IN OR. I DER TO AVOID HITTING THE RAILS, AS I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. I TRY TURNING MY CAR OFF AND BACK ON AGAIN TO SEE IF MY STEERING WHEEL WOULD WORK AGAIN, BUT IT STILL DID NOT WORK. I HAD TO CALL MY HUSBAND TO COME PICK ME UP. I TOOK THE CAR TO THE DEALER AND I WAS TOLD THAT THEY H.AD TO REPLACE THE WHOLE POWER STEERING EQUIPMENT WHICH COST ME A TOTAL OF $2350.39