NHTSA Complaint #11363593 — 2011 HYUNDAI ELANTRA

TL* THE CONTACT OWNS A 2011 HYUNDAI ELANTRA. THE CONTACT STATED THAT SHE SAW SMOKE COMING FROM THE TRUNK AND FROM THE DOOR ON THE PASSENGER SIDE. SHE OPENED THE DOOR, THE AREA FROM HER DASHBOARD ALL THE WAY DOWN TO HER GEARS WAS BURNED. THE FIRE DEPARTMENT AND THE POLICE ARRIVED AND BOTH FILED REPORTS. THE FIRE DEPARTMENT LET THE VEHICLE SMOKE OUT AND DIAGNOSED THE ISSUE AS AN ELECTRICAL FIRE. THE VEHICLE HAD A RECALL NHTSA CAMPAIGN NUMBER: 20V393000 (EQUIPMENT) FOR THE SAME ISSUE WITH THE 12 VOLT ACCESSORY SOCKET LOCATED INSIDE THE VEHICLE. THE VEHICLE WAS CURRENTLY STILL AWAITING TO BE TOWED AWAY BY THE MANUFACTURER TO EMAIL A LETTER FOR THE CLAIM TO THE CONTACT. THE DEALER SMART HYUNDAI (1 SMART DRIVE, WHITE HALL, AR 71602 (870) 534-8122) TOLD THE CONTACT TO CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 147,000.