NHTSA Complaint #11363549 — 2013 GMC TERRAIN

WHEN STEERING WHEEL TURNED HARD TO EITHER SIDE, 'SERVICE POWER STEERING' LIGHT COMES ON. MY REPAIR SHOP TRIED TWICE (FIRST IN APRIL, THEN AGAIN IN SEPTEMBER) TO REPROGRAM COMPUTER. TOOK TO GMC DEALER. I HAD ASKED IF THERE WAS SECRET WARRANTY OR BULLETIN ON PROBLEM AND THEY SAID YES, BUT I NEEDED TO PAY $150 FOR DIAGNOSTIC. THEY TRIED UNSUCCESSFULLY TO PERFORM 'SPECIAL COVERAGE 14232A' BUT AS STATED ON INVOICE ' PROBLEM STILL EXISTS', . THEY DO COVER 2010-2012 MODELS BUT I HAVE THE 2013. I CALLED GMC AND THEY ACKNOWLEDGE THE PROBLEM EXISTS (SINCE 2015) BUT WILL NOT COVER MY YEAR CAR. THE REPAIR IS $2000 FOR THE COMPLETE STEERING GEAR. I HAVE HAD MANY CARS, ALL WELL MAINTAINED BUT NONE EVER NEEDED A STEERING RACK REPLACED. MY 2013 GMC TERRAIN SLE HAS ONLY 67745 MILES. I AM UPSET THEY CHOOSE TO COVER ONLY SOME YEARS WHEN THEY KNOW THE PROBLEM EXISTS FOR OTHER YEARS. IT IS NOT A SAFETY ISSUE SO I WILL NOT HAVE IT REPAIRED. I NOW HAVE TO BE CAREFUL WHERE I PARK AND DRIVE SO AS NOT TO HAVE TO MAKE SHARP TURNS-RIDICULOUS! I TOLD THEM THIS WAS MY FIRST, AND PROBABLY LAST, GMC PRODUCT. I HAD A LENS ASSEMBLY REPLACED WITH GENUINE GMC OEM PARTS AND THE SAME LEAKS OCCUR. SEEMS THEIR QUALITY CONTROL IS LACKING. PLUS THEIR ISSUE WITH HEAVY ENGINE OIL CONSUMPTION. AND AIR BAGS??? MAYBE NHTSA NEEDS TO STEP IN AND REALLY SEE WHAT'S GOING ON AT GMC. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE.